Terms & Conditions

Last updated: 5 November 2026

1. Service availability

Internet service is subject to network coverage, technical feasibility, equipment and port availability at the customer's premises.

2. Plans, speed and charges

The applicable plan, advertised speed, validity, price, taxes, installation charges and any other fees will be communicated to the customer before activation. Actual internet performance may vary due to Wi-Fi, device capability, network conditions and other factors.

3. Payment and renewal

Customers must pay the charges and renewal amounts communicated for their selected plan. Any suspension for non-payment will be handled in accordance with the terms communicated at subscription.

4. Customer responsibilities

Customers must provide accurate contact and installation information, use the service lawfully, and take reasonable care of equipment supplied for use at the premises.

5. Support and complaints

For billing, service or complaint-related queries, contact Speednet Broadband using the genuine contact details on the Contact page.

6. Changes

Plan details and these terms may be updated. The terms applicable to a subscription will be communicated to the customer at the time of purchase or renewal.